Refunds and Warranties

 

LIGHT BULBS – As Light Bulbs are a consumable item we do not warrant Light Bulbs.

LEADS – Our Warranty Period for Leads is a 3 month Manufacturers Warranty.

DIFFUSERS – Our Warranty Period for Diffusers is a 1 year Manufacturers Warranty from date of purchase.

If you have an Alcyon brand diffuser that is Faulty please fill out the following claims form.

https://www.alcyon.com.au/enquiry-warranty/#claim

SALT & SELENITE PRODUCTS – As each of the lamps is a natural product they are never identical and will not match the website pictures.

In the unlikely event one of our wonderful products stops working we will happily have the product repaired or replaced.

We do not refund for change of mind however if agreed and the product is sent back to us in original packaging, unused and in a sellable condition we will consider offering a store credit excluding freight costs.  Our restocking fee is 20%.

We must be notified within 7 days of you signing for the products.