Refund policy

Return window: 30 days from delivery date.

All items purchased from Inspire Me Naturally are hand picked with love.

Each item is inspected before being packaged and shipped.

Unfortunately from time to time your items may be damaged during transit. 


We do not offer refunds or exchanges for sale items at this time. 


For breakages  please contact us via frontdesk@inspiremenaturally.com.au within 12 hours of your receiving your parcel.

Store credits will be issued at the discretion of Inspire Me Naturally Australia.

Cancellations

Please note if you wish to cancel your Inspire Me Naturally order after it has been placed you will incur a $10 cancellation fee.



You can always contact us for any questions at janice@inspiremenaturally.com.au.


Damages and issues


Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Refunds

We do not refund for change of mind however if agreed and the product is sent back to us in original packaging, unused and in a sellable condition we will consider offering a store credit excluding freight costs.  Our restocking fee is 20%.

 

Warranty

LIGHT BULBS – As Light Bulbs are a consumable item we do not warrant Light Bulbs.

LEADS – Our Warranty Period for Leads is a 3 month Manufacturers Warranty.

DIFFUSERS – Our Warranty Period for Diffusers is a 1 year Manufacturers Warranty from date of purchase.

If you have an Alcyon brand diffuser that is Faulty please fill out the following claims form.

https://www.alcyon.com.au/enquiry-warranty/#claim

As each of our products are natural products they are never identical and will not match the website pictures.

In the unlikely event one of our wonderful products stops working we will happily have the product repaired or replaced within the warranty period.